Course starts over

Common causes and solutions to this are:

Using internet explorer 10

Courses automatically disconnecting and starting over occur when using a browser called Internet explorer 10. Using any other browser will avoid this issue. We suggest using Google Chrome which can be downloaded for free from www.google.com/chrome, but you could also use Safari, Firefox, IE 11 or Microsoft Edge.

Clicking quit or losing a connection

If you clicked Quit before completing a section, or if your browser timed out or you lost connection before completing it, you will be brought to the beginning of that section the next time you log in. The ClickSafety system does not bookmark the exact slide you left off on.

When possible, clear your temporary history and cache and make sure that you have a stable internet connection. Avoid using hot spots when possible as they are generally not stable enough to maintain a connection.

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