Why Your Course Won't Advance — And How to Fix It

If you've clicked through a slide and the course won't move forward, don't worry — this is a common issue, and it almost always comes down to one of three causes. Work through the steps below in order, and your course should start advancing normally again.

1. Check Your Internet Connection

Online courses need a steady, active connection to our server in order to load content. Unlike a static website, where a brief connection hiccup usually goes unnoticed, our course platform depends on that connection staying live moment to moment. Even a momentary drop — one you might never notice while browsing elsewhere — can be enough to sever the link and stall your progress.

What to do:

• Clear your browser's history and cache, then restart the browser.
• If possible, switch from Wi-Fi to a wired connection for a more stable link.
• Try a different browser to rule out a browser-specific issue.

Need help clearing your cache? Step-by-step instructions for every major browser are available here: http://www.refreshyourcache.com/en/home/

2. Look for Unclicked Interactive Elements

Many slides won't let you continue until every interactive element on that slide has been engaged. This is easy to miss, since some of these elements aren't always obvious at first glance.

Be sure to:

• Click every extra tab on the slide — this includes items like Safety Tips, embedded PDFs, and weblinks.
• Open and then close any Safety Tip you click. Some of these are multi-section, so closing it out properly confirms it's been completed.
• On slides where you're asked to select a correct answer (this does not apply to exams), click every available answer option, not just the one you believe is correct.
• Pay close attention to image-based activities — some ask you to identify problem areas or specific points in a picture, and each of those points may need to be clicked before the slide will advance.

3. Check Your Browser Zoom Level

If your browser is zoomed out too far, some of the clickable tabs or buttons mentioned above can end up hidden off-screen or squeezed out of view — even though they're technically still there.

What to do:

• Reset your browser zoom to 100%.
• Reload the slide and check again for any tabs, links, or buttons you may have missed.

Still Stuck?

If you've checked all three of the items above — connection, interactive elements, and zoom level — and the course still won't advance, our support team is ready to help.

Phone: 1.800.971.1080 x2 Email: support@clicksafety.com

Quick checklist before you call:

• Cleared browser cache/history and restarted the browser
• Tried a wired connection or a different browser
• Clicked all tabs, PDFs, weblinks, and Safety Tips (and closed each Safety Tip after opening)
• Clicked every answer option on non-exam slides
• Checked all points on interactive images
• Confirmed browser zoom is set to 100%

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